Excitel Customer Care Number Delhi

Excitel customer care number Delhi customers dial is one of the easiest helplines in the city to remember: 6965 6965, with Delhi’s 011 code in front, so 011-6965-6965. The Delhi helpdesk is staffed from 7 am to midnight every day. Excitel also runs a toll-free line, 1800-309-5683, with the same hours, and written complaints go to helpdesk@excitel.com.

For Delhi NCR users, though, Excitel’s own advice is to start somewhere else: the my Excitel app, where complaints are raised, tracked and closed. Knowing how the app, helpline and escalation officers fit together saves a lot of time when the internet drops in the middle of a work call.

Excitel Delhi Support Overview

Same Eight Digits, Different City Codes

Excitel uses the same eight digits, 6965 6965, across regions and changes only the STD code. That’s handy once you know the pattern:

If you live in Noida, Ghaziabad, Gurugram or Faridabad, the Delhi number 011-6965-6965 is still the right one, since Excitel groups the whole NCR under its North India helpline.

Start in the my Excitel App

Excitel’s customer care page puts it plainly: all complaints begin in the app. The my Excitel app lets you:

• Raise a complaint and get a complaint reference number straight away
• Track open tickets without calling
• Pay bills and renew your plan
• Check data usage
• Get support at any hour, 24×7

The app is especially useful for outages at night. The helpdesk closes at midnight, but a ticket logged in the app at 1 am is already in the queue when the morning shift starts.

Whichever route you use, note the complaint reference number. Both escalation officers ask for it.

How Fast Excitel Commits to Fixing Things

Excitel publishes resolution timelines under its TRAI-compliant complaint framework:

“Technical” covers things like no internet, slow speed or a faulty router. “Non-technical” covers billing, plan changes and account questions. If your issue isn’t resolved within these windows, you can move to the next level.

Reporting Slow Speed or Downtime the Right Way

Excitel’s own guidance on speed and outage complaints is practical, and following it makes a ticket much easier to resolve:

For slow speed:

• Run a speed test on a device connected to the router by LAN cable, not Wi-Fi. Wi-Fi speeds drop with walls and distance, so a wired test shows what’s actually reaching your home.
• Excitel has its own speed test page on excitel.com.
• Report the result along with your router model and plan speed.

For no internet at all:

• Note the time the connection went down.
• Check the router’s lights. A red or blinking LOS/PON light on fibre routers usually points to a line issue outside your home, which the technical team needs to know.
• Raise the complaint with your customer user ID, location and the time the issue started.

A tip for Delhi apartments and builder floors: if neighbours on the same connection are also down, mention it. It helps the team identify an area-level fault faster than individual tickets would.

Billing Errors and Failed Recharges

For money-related issues, Excitel recommends including proof right away:

• Charged incorrectly: share the invoice copy, payment details, registered mobile number and any transaction proof.
• Recharge failed but money was deducted: send the transaction ID and a payment screenshot. The team verifies it and updates either the recharge or the refund.

Email works well for these, since you can attach screenshots in one message to helpdesk@excitel.com.

Escalating to the Nodal and Appellate Officers

If customer care hasn’t resolved your complaint within the committed time, Excitel’s two escalation levels are:

• Nodal Officer: Rahul Sharma, nodal@excitel.com
• Appellate Officer: Abhishek Bhatt, appellate@excitel.com

Both are based at Excitel’s office at 1st Floor, Tower-B, Global Business Park, Sikanderpur, Sector 26, Gurugram 122002, which is also the postal address for written complaints from the Delhi region.

When writing to either officer, include the five details Excitel asks for:

• Your name
• Registered mobile number
• Customer user ID
• A clear description of the complaint
• The complaint reference number from Level 1

Forward your earlier emails in the same thread. It shows the timeline at a glance and avoids starting from scratch.

If the matter remains unresolved after the internal process, Excitel notes that customers can use statutory remedies such as TRAI’s grievance channels or a consumer forum, and recommends keeping all complaint and escalation records ready.

Excitel Offices in North India

Excitel’s North India helpdesk number covers several regional offices:

All of these use 011-6965-6965 as their helpdesk number.

For a new connection anywhere in Delhi NCR, the “Get Excitel Connection” form on excitel.com and the Excitel Near Me directory list plans and local availability by area.

FAQs

Q1. What is the Excitel customer care number in Delhi?

The Excitel Delhi helpdesk number is 011-6965-6965.

Q2. What are Excitel customer care timings in Delhi?

The helpdesk and toll-free line work from 7 am to 12 midnight.

Q3. What is the Excitel toll-free number?

Excitel’s toll-free number is 1800-309-5683.

Q4. What is the Excitel customer care email ID?

You can email helpdesk@excitel.com with your registered mobile number and user ID.

Q5. Which number should Noida and Gurugram users call?

All Delhi NCR users, including Noida, Gurugram, Ghaziabad and Faridabad, can call 011-6965-6965.

Q6. How long does Excitel take to fix an internet issue?

Excitel targets technical complaints within 24 working business hours.

Q7. Who is the Excitel Nodal Officer?

Mr. Rahul Sharma is the Nodal Officer, reachable at nodal@excitel.com.

Q8. Who is the Excitel Appellate Officer?

Mr. Abhishek Bhatt is the Appellate Officer, reachable at appellate@excitel.com.

Q9. How do I report slow Excitel internet speed?

Run a speed test on a wired connection and report the result with your router and plan details through the app or helpdesk.

Q10. Where is Excitel’s Delhi office?

Excitel’s Delhi regional office is at Tower-B, Global Business Park, Sikanderpur, Sector 26, Gurugram 122002.