eSSL Customer Care Number

eSSL customer care number 080-4615-9990 is the line HR and admin teams usually reach for when the biometric attendance machine stops syncing just before payroll is due. eSSL’s technical support desk also answers on 080-2609-0500, takes written queries at support@esslsecurity.com, and offers a WhatsApp help chat on +91 99725 26048. Sales questions go to a separate WhatsApp-only number, 88844 06789.

eSSL Security, the brand of Enterprise Software Solutions Lab Pvt Ltd, has been making biometrics and access control products in Bengaluru since 2002. Its range has grown well beyond fingerprint attendance machines to include face recognition terminals, door controllers, hotel locks, boom barriers, turnstiles, metal detectors and baggage scanners, and the company says it serves more than 40 lakh customers in India and abroad.

eSSL Support Overview

Technical Support, Sales and WhatsApp: Know Which Line Is Which

eSSL keeps its support and sales channels separate, and mixing them up is the most common reason a query takes longer than it should.

The sales number 88844 06789 is marked as WhatsApp only, so calls to it may not connect. Send a message instead.

Hardware Repairs: eSSL Service Centres

When a device needs physical repair, eSSL lists dedicated repair and service contacts in several cities:

Before sending a device for repair, export or back up the attendance logs if you still can. Repairs sometimes involve resetting the device, and having the data saved separately protects your records.

Software Help: eTimeTrackLite, eSSL Cloud and Integrations

A lot of “machine not working” calls turn out to be software or network issues rather than hardware faults. eSSL provides several resources for these:

• eTimeTrackLite: eSSL’s attendance management software, used to pull data from devices, set shifts and generate reports.
• eSSL Cloud: a cloud-based option for organisations that want attendance data accessible online across branches.
• Software videos: eSSL runs a YouTube channel with software walkthroughs, which is often the fastest fix for configuration questions.
• Third-party integration: eSSL publishes details on connecting its devices to other HR and payroll software.
• Web support portal:com/support for online technical help.

If you’re setting up a new device with payroll software from another vendor, ask both teams which communication mode they recommend (USB, LAN, Wi-Fi or a push/cloud mode). Getting this right at setup avoids most syncing problems later.

What to Keep Ready Before Calling Technical Support

The support engineer can usually help faster when you have these details on hand:

• Device model, such as K30 Pro, X990, F22 or an AiFace model, printed on the device or its box
• Serial number, usually on a sticker at the back or under the device
• How the device connects: USB, LAN cable, Wi-Fi or cloud
• The device’s IP address, if it’s on a network (usually visible in the device’s communication settings)
• Software name and version, such as eTimeTrackLite or your payroll software
• The exact error message, ideally as a screenshot
• When the problem started, and whether anything changed around then (a new router, a power cut, a Windows update)

For Wi-Fi or LAN devices, being near both the device and the computer during the call helps a lot. Many fixes involve checking a setting on one while watching the result on the other.

Common Attendance Machine Issues Worth Checking First

A handful of problems come up again and again with biometric attendance systems. These checks often solve them before a support call:

• Wrong date or time on punches: after a long power cut, some devices lose time settings. Check and correct the date and time on the device, then confirm it matches the software.
• Data stopped syncing after a router change: a new router can change the device’s network address. Update the IP address in your attendance software to match the device.
• Fingerprint not recognised for one employee: cuts, dry skin or worn fingertips can affect recognition. Re-enrolling the finger, or enrolling a second finger, usually helps.
• Device works but reports look wrong: check the shift and holiday settings in the software before assuming a device fault.
• Face terminal struggling in bright light: devices facing a glass door or a sunny window can have trouble. Repositioning out of direct sunlight often improves recognition.

If none of these apply, call technical support with the details listed above.

Regional Sales Teams

For buying new devices, eSSL lists dedicated sales contacts for regions across India, including Delhi NCR, Uttar Pradesh, Haryana, Punjab, Mumbai, Pune, Gujarat, Rajasthan, Bengaluru and the rest of Karnataka, Tamil Nadu, Kerala, Telangana, Andhra Pradesh, West Bengal and the North-East, Madhya Pradesh, Chhattisgarh, Bihar, Jharkhand and Odisha. The full list with names and numbers is on the Contact Us page of eSSL’s website.

You can also fill the contact form on the same page, choosing your state and whether the query is about technical support, sales or a general enquiry.

FAQs

Q1. What is the eSSL customer care number?

eSSL’s technical support numbers are 080-4615-9990 and 080-2609-0500.

Q2. What is the eSSL support email ID?

Technical support queries go to support@esslsecurity.com.

Q3. What is the eSSL WhatsApp number?

eSSL’s WhatsApp help number is +91 99725 26048, and sales enquiries use WhatsApp-only 88844 06789.

Q4. What is the eSSL sales email?

You can write to sales@esslsecurity.com for product pricing and quotes.

Q5. Where is the eSSL service centre in Bengaluru?

It’s at #24 Shambavi Building, 23rd Main, Marenahalli, JP Nagar 2nd Phase, Bengaluru 560078, contact 80955 22292.

Q6. Does eSSL have a service centre in Delhi?

Yes, at Mohan Co-operative Industrial Estate, Mathura Road, Badarpur, New Delhi, phone +91 11 4068 6625.

Q7. What software works with eSSL biometric devices?

eSSL provides eTimeTrackLite and eSSL Cloud, and also supports integration with third-party HR and payroll software.

Q8. Who handles eSSL boom barriers and turnstiles?

eSSL’s Entrance Automation Division can be reached on 080-2991-2913.

Q9. Where is eSSL’s head office?

eSSL’s head office is at #24 Shambavi Building, 23rd Main, Marenahalli, JP Nagar 2nd Phase, Bengaluru 560078.

Q10. Since when has eSSL been in business?

eSSL has been working in biometrics and access control since 2002.