Eastman Customer Care Number

Eastman customer care number is usually needed at an awkward moment: in the middle of a long power cut, when the inverter starts beeping and the backup runs out sooner than it should. For service, repairs and warranty claims, call Eastman’s toll-free line 1800-419-8610. For a quicker, written route, Eastman’s WhatsApp support on 78728 78728 is available 24×7 and lets you raise a service request, share photos and get updates in the same chat. Email support goes to support@eaplworld.com.

Eastman Auto & Power Ltd (EAPL) is a Gurugram-based company that makes inverters, inverter batteries, solar products and lithium battery packs. Its after-sales service runs under the name Eastman Assure, which is the name you’ll see on service messages and the support website.

Eastman Support Overview

Service Line or Sales Line?

Eastman splits its numbers by purpose, and calling the right one saves a transfer.

The WhatsApp channel is especially handy for battery problems, because you can send a photo of the battery’s label and serial number along with the invoice in one go.

Eastman Assure: Help Without Waiting on Hold

Eastman Assure offers several self-service tools alongside the phone line:

• WhatsApp support (78728 78728): raise service requests, share photos and documents, and receive confirmations and updates.
• Warranty registration voice bot: register your product’s warranty through an automated call on the toll-free line.
• AI voice bot and web chat bot: for common questions and service bookings.
• Complaint registration and tracking: log a complaint online and check its status later.
• Product registration and warranty status: register a new product and check how much warranty cover is left.
• Service status check: follow the progress of an open service request.

These tools are useful during peak summer months, when many households call about power backup at the same time.

Registering a Complaint Online

Eastman’s online complaint registration form asks for product and contact details, and one instruction on the form is easy to miss: all serial numbers in a single complaint must belong to the same model. If you have an inverter and a battery that both need attention, or batteries of different models, register them as separate complaints.

Before you fill the form or call, keep these ready:

• The serial number printed on the product label
• The model name, such as the battery’s Ah rating and series
• The invoice with purchase date and dealer name
• Your full address with pincode and a landmark
• A short, specific description of the problem

A clear description saves a lot of back-and-forth. “Backup dropped from about four hours to under one hour on normal load” helps the technician far more than “battery not working”.

Note the complaint number you receive. Every follow-up, whether on WhatsApp, phone or email, moves faster when you quote it.

Reading Your Eastman Battery Warranty

Eastman inverter batteries often list their warranty in months rather than years. A 180-month warranty, for example, works out to 15 years. Eastman has introduced battery models with extended warranties of up to 20 years in some ranges, and capacities from 100Ah to 400Ah across its Smart, Regular and Premium series.

To keep the warranty easy to claim:

• Register the product soon after installation using the warranty registration voice bot or the online product registration page.
• Keep the invoice and warranty card together, and photograph both.
• Check the warranty card for the exact terms on your model, since cover can differ between ranges and between free replacement and later periods.
• Use the Check Warranty Status option on Eastman Assure to confirm your registration went through.

Quick Checks Before You Call

Some backup problems have simple causes you can rule out in a few minutes:

• Check the load. Running an extra appliance, such as a geyser, iron or additional AC fan, on the inverter can drain the battery far faster than usual.
• Look at the battery’s water level indicator on tubular batteries. If it shows low, top up only with distilled water, never tap water.
• Make sure the battery has ventilation. Batteries tucked into a closed cabinet run hotter and lose efficiency.
• Inspect the terminals. White or greenish deposits on battery terminals can affect charging; ask a technician to clean them.
• Check the inverter display or indicator lights. Note any error code or beep pattern, as it helps the service team diagnose the issue on the call.

If none of these explain the drop in backup, register a service request so a technician can test the battery’s health.

ADDO and Eastman Solar Customers

Eastman Auto & Power also sells inverter batteries under its sister brand ADDO, and solar products such as grid-tie inverters, hybrid inverters, off-grid PCUs, solar panels and solar lithium batteries under Eastman Solar. Support for these products runs through the same channels: the toll-free number 1800-419-8610, WhatsApp 78728 78728 and support@eaplworld.com.

For solar systems, Eastman Solar also publishes self-help and installation guide videos on its website, covering steps such as switching on high-capacity units and installing grid-tie inverters. They’re worth a look before booking a visit for a start-up or settings question.

Eastman Offices

Eastman sells and services its products through a large dealer and service-partner network across India. The store locator on Eastman’s websites helps you find the nearest authorised dealer.

FAQs

Q1. What is the Eastman customer care number?

Eastman’s service toll-free number is 1800-419-8610.

Q2. What is the Eastman WhatsApp number?

You can reach Eastman on WhatsApp at 78728 78728, available 24×7.

Q3. What is the Eastman customer care email ID?

You can email support@eaplworld.com for service and product support.

Q4. How do I register a complaint with Eastman?

Call 1800-419-8610, message 78728 78728 on WhatsApp, or use the online complaint registration form.

Q5. How do I check my Eastman battery warranty status?

Use the Check Warranty Status option on the Eastman Assure website with your product’s serial number.

Q6. What is Eastman Assure?

Eastman Assure is the after-sales service platform of Eastman Auto & Power for its inverters, batteries and solar products.

Q7. Is ADDO battery support the same as Eastman?

Yes, ADDO is Eastman’s sister brand and uses the same support number, WhatsApp and email.

Q8. Can I register multiple products in one Eastman complaint?

Only if they are the same model; products of different models need separate complaints.

Q9. What is the Eastman product enquiry number?

For buying-related queries, call 78728 78728.

Q10. Where is Eastman Auto & Power’s head office?

The corporate office is at Quattro Tower A, Plot No. 249-E, Udyog Vihar Phase IV, Gurugram 122016.