KAFF customer care number 1800-180-2221 is worth calling within a month of installation, not only when something breaks. KAFF’s longer warranties, including its seven-year “Lifetime Warranty” on chimney motors, depend on registering the product within 30 days, so the first contact with customer care often decides how much cover you end up with. The same toll-free line handles repairs, installation and product queries, and email support runs through customercare@kaff.in.
KAFF Appliances (India) Pvt Ltd is based in Gurugram and has been selling kitchen appliances in India since 1995. Its range now covers chimneys, built-in hobs, ovens, dishwashers, built-in refrigerators, sinks, kitchen storage systems and small appliances.
KAFF Support Overview
| Detail | Information |
| Company | KAFF Appliances (India) Pvt Ltd |
| Toll-free customer care | 1800-180-2221 |
| Customer care email | customercare@kaff.in |
| Online order status | 98112 04868 |
| SMS support | Send “KAFF” to 56677 |
| Online service request | Service Request page on kaff.in (crm.kaff.in) |
| Warranty registration | Warranty Registration page on kaff.in, within 30 days of installation |
| Care plan | KAFF Care & Cleaning (KCC), registration on kaff.in |
| Corporate office | S.S. Plaza, 4th Floor, Sector 47, Gurugram 122018, Haryana |
| Dealer search | Store Locator on kaff.in |
| Website | kaff.in |
Ways to Reach KAFF
KAFF offers several routes into its service system, and each suits a different situation.
| Channel | Best For |
| Call 1800-180-2221 | Breakdowns, installation and demo bookings, warranty questions |
| SMS “KAFF” to 56677 | Requesting a callback when you can’t hold on the line |
| Online Service Request form | Logging a repair at any hour with your product details |
| customercare@kaff.in | Detailed complaints, invoices, photos, written follow-ups |
| 98112 04868 | Status of orders placed on kaff.in |
| Contact form on kaff.in | Product enquiries, complaints or feedback by state |
The contact form on KAFF’s website lets you choose your state and the type of query (product enquiry, service request, complaint or feedback), which helps route it to the right regional team.
The 30-Day Rule for Warranty Registration
This is the single most useful thing to know about KAFF support. According to KAFF’s warranty terms:
- Installation must be done by a KAFF-approved engineer or authorised service provider for the warranty to apply.
- Within 30 days of installation, you need to upload the registration form, a copy of the invoice and the installation job sheet on KAFF’s website.
- The seven-year Lifetime Warranty (LTW) is void if it isn’t registered within 30 days of purchase.
- Registering the LTW after 30 days is possible, but it requires proof of invoice and a payment of ₹700.
- To claim warranty later, you’ll need the invoice or the warranty letter issued by KAFF.
A simple habit takes care of all of this. On installation day, ask the technician for the job sheet or service order number, photograph it with the invoice, and complete the online registration that evening.
What “1 + 1 Years” Means
Most KAFF appliances show a product warranty of “1 + 1 years”. KAFF defines this as the first year fully comprehensive, and the second year covering parts while visit and labour charges apply. Visit charges are generally payable once the first year from purchase has passed.
On chimneys, motor cover runs much longer than the product warranty, and it varies by range:
| Chimney Range | Product Warranty | Motor Warranty |
| Basic (e.g. Base LX 60, Expo MX 60) | 1 + 1 years | 2 years |
| Essential (e.g. Ace BF 60, Max BF 60, Nova TC 60) | 1 + 1 years | 5 years |
| Essential (KMC, KMT, Aero 60) | 1 + 1 years | 7 years |
| Premier (e.g. Aspro, Clara, Sirio, Vasco DHC) | 1 + 1 years | 7 years |
| Collection (e.g. Molin DC, Casto DC, Florian DC) | 1 + 1 years | Up to 12 years |
| Island (e.g. Skyvent 110, Opec DHC 90 IS) | 1 + 1 years | 10 to 12 years |
The extended motor warranty covers only the motor. Parts like the PCB, blower and switches fall under the 1 + 1 year product warranty, and consumables such as bulbs, filters, charcoal filters and glass parts aren’t covered. Your model’s exact terms are in KAFF’s downloadable warranty guide.
Hob, Oven and Other Appliance Cover
A few highlights from KAFF’s published warranty table:
| Product | Key Cover |
| Built-in hobs (many series) | 6 years on toughened glass, 5 years on burners in several series, 1 + 1 years on ignition parts |
| Premium hob series (e.g. Bellini, Massimo, Nordic) | Up to 10 years on glass, 5 years on burners |
| Built-in ovens and microwaves | 1 + 1 years |
| Built-in refrigerators | 7 years on compressor, 1 year on electricals |
| Dishwashers | 5 years on motor and washing pump, 2 years on other key parts |
| Cooktops | 5 years on toughened glass and burners, 2 years comprehensive |
| Induction hobs | 2 years on glass, 1 year on electricals |
| Rice cookers | 5 years on heating plate, 3 years on product |
| Sinks, hardware and gas springs | Lifetime warranty (7 years) |
The six-year glass warranty on hobs covers manufacturing defects and thermal breakage in normal home use. It doesn’t cover breakage from a dropped utensil, a wrong countertop cut-out, or cold water spilled on a hot glass top, so it’s worth keeping a damp cloth away from the hob while it’s still warm.
The Cleaning Schedule KAFF Expects
KAFF links warranty validity to basic maintenance. Its published schedule is a handy reminder to stick on the kitchen cabinet:
| Appliance | What to Clean | How Often | By Whom |
| Chimney | Metal filter / oil cup | Every 15 days | You |
| Chimney | Blower | Every 6 months | KAFF customer care |
| Chimney | Charcoal filters | Replace every 3–4 months | KAFF customer care |
| Hobs, cooktops, ovens, microwaves | Top surface / cavity | After each use | You |
| Hobs, cooktops, ovens, microwaves | Burners and accessories | Monthly | You |
| Built-in hobs | Burner cup | After any spillage | You |
| Dishwasher | Internal cavity | Monthly | You |
KAFF’s lifetime warranty terms specifically exclude failures caused by skipped minor maintenance such as filter cleaning, so the 15-day filter wash protects the motor warranty as much as it protects suction.
Before Installation Day
A few points from KAFF’s terms help installation go smoothly:
- Check the delivery straight away. Any damage to the product or packaging should be reported to the point of sale within one day of delivery.
- Arrange the civil work yourself. Carpentry, granite or wood cutting and other structural changes are the customer’s responsibility and outside the scope of KAFF’s installation.
- Get the cut-out right. For built-in hobs, the inner cutting size is listed on each product page. A wrong cut-out can void the glass warranty.
- Living outside city limits? For installations beyond the municipal limits of the nearest service centre, travel and to-and-fro charges are borne by the customer.
KAFF Care & Cleaning (KCC)
KAFF runs a care and cleaning programme called KCC, with registration available on its website. For chimneys in kitchens with heavy daily cooking, a professional blower clean every six months is part of KAFF’s recommended schedule anyway, so a care plan can be a practical way to keep those visits on the calendar. Details and current pricing are on the KCC registration page.
Contact KAFF Only Through Official Channels
KAFF displays a clear notice across its website: it does not ask for advance UPI or online payments to attend complaints, installations, demos or site visits. Anyone asking for an advance payment in KAFF’s name before a visit isn’t acting for the company.
For genuine support, KAFF asks customers to use only its official customer care number, 1800-180-2221. Saving it in your phone along with the invoice photo makes the next service call much quicker.
FAQs
Q1. What is the KAFF customer care number?
KAFF’s toll-free customer care number is 1800-180-2221.
Q2. What is the KAFF customer care email ID?
You can email customercare@kaff.in for product and service support.
Q3. How can I get a callback from KAFF?
Send an SMS with “KAFF” to 56677 to request a call from the service team.
Q4. How do I track my KAFF online order?
Call 98112 04868 for the status of orders placed on kaff.in.
Q5. How do I register a KAFF product warranty?
Upload the registration form, invoice and installation job sheet on KAFF’s website within 30 days of installation.
Q6. What happens if I miss KAFF’s 30-day warranty registration?
The Lifetime Warranty can still be registered later with proof of invoice and a payment of ₹700.
Q7. What does 1 + 1 year warranty mean at KAFF?
The first year is comprehensive, and in the second year parts are covered but visit and labour charges apply.
Q8. What is the motor warranty on KAFF chimneys?
It ranges from 2 to 12 years depending on the chimney range and model.
Q9. Does KAFF ask for advance payment for service visits?
No, KAFF does not request advance online or UPI payments for complaints, installations, demos or site visits.
Q10. Where is KAFF’s head office?
KAFF’s corporate office is at S.S. Plaza, 4th Floor, Sector 47, Gurugram 122018, Haryana.
