StuCred Customer Care Number

StuCred customer care number 080-4357-0129 supports an app that launched on Vijayadashami in October 2018 as a lending app built specifically for Indian college students. The line is staffed from 8 am to 7 pm on weekdays, except public holidays, and the support email is care@stucred.com. You can also raise a ticket directly in the StuCred app, which is often the quickest route for anything tied to your account.

StuCred is a product of Kreon Finnancial Services Limited, a Chennai-based NBFC registered with the Reserve Bank of India and listed on the Bombay Stock Exchange. Unlike many loan apps, StuCred publishes a clear four-level complaint ladder with fixed response times, so you always know where to go next.

StuCred Support Overview

A Four-Level Support Ladder With Fixed Timelines

Kreon publishes exactly how long each level has to respond, measured in working days. That’s useful, because it tells you when it’s reasonable to move up a level.

Each time you move up, include the ticket number or email reference from the previous level. Forwarding the earlier email thread is the simplest way to show the history.

The Nodal Grievance Redressal Officer also acts as StuCred’s Principal Nodal Officer and handles issues involving outsourced agencies, such as collection partners.

Which Inbox Handles Which Problem

StuCred sorts complaints by type, and sending yours to the right address the first time saves a forwarding step.

Customer care (care@stucred.com or 080-4357-0129) handles:

• App problems such as login failures, failed transactions or details not updating
• Missing documents, like a sanction letter, loan agreement or repayment receipt
• Closure requests and closure receipts
• KYC updates, including a mobile number change
• Questions about interest, charges, or a request to waive penal charges
• Data concerns, such as consent or sharing without permission

Credit reports team (creditreports@kreon.in) handles:

• Credit limit questions, like a limit increase or a limit that isn’t showing
• Credit bureau issues, such as a report not updated or an entry you want to dispute

Nodal Grievance Redressal Officer (nodalgrievanceofficer@stucred.com) handles:

• Concerns about recovery practices
• Suspected fraud by employees or external agencies
• KYC breaches or misuse

If your concern touches more than one category, start with care@stucred.com and mention the other part in the same email.

Student-Specific Help: College ID, Email Domain and Phone Changes

Because StuCred verifies borrowers as students, a few support requests are unique to it. StuCred’s own help page covers these:

• College not recognised during sign-up: email care@stucred.com with your contact number and your college’s email domain (the part after the @ in your college email address).
• Verification stuck: send a clear photo of your college ID card to care@stucred.com.
• New phone number or new email address: email care@stucred.com from your new details and mention your previously registered phone number or email, so the team can match your account.
• Phone OTP not arriving or timing out: try again after a few minutes, then email care@stucred.com with your registered number if it still fails.
• Trouble repaying through the app: retry once, then email support with your registered number and a screenshot of the error.

A practical tip for final-year students: if your college email address will be deactivated after graduation, update your contact email on StuCred before it expires. It avoids verification trouble later.

Credit Limit and Credit Report Questions

For many students, a StuCred loan is their first entry on a credit report. That makes the credit report side of support more important than it looks.

• Repaying on time builds a credit history that can help with future loans and credit cards.
• After you close a loan, check that your credit report reflects it. Bureaus update in monthly cycles, so allow a little time.
• If something looks wrong, email creditreports@kreon.in with your registered number, loan details and a screenshot of the entry you’re disputing.
• Keep every closure receipt StuCred sends. It’s the document a bureau or a future lender may ask for.

Who Actually Lends the Money

StuCred isn’t a separate lending company layered over a partner bank. The loans are processed by Kreon Finnancial Services Limited, an NBFC registered with the RBI and incorporated in 1994. Kreon is listed on the BSE and publishes its fair practices code, loan agreement and interest rate and service charge details on kreon.in.

That direct structure keeps escalation simple: StuCred’s grievance officers are the lender’s grievance officers, and the next step after them is the RBI Ombudsman.

Recognising Genuine StuCred Contact

Kreon has publicly warned that some people misuse the Kreon and StuCred names through fake websites, SMS, WhatsApp messages and calls. The company’s position is clear:

• StuCred never asks for payments, commissions or fees to approve or sanction a loan.
• StuCred never asks you to share OTPs, bank details or passwords.
• Repayments should go only through the StuCred app or official channels.

One small detail helps spot fakes: the company’s registered name is spelled Kreon Finnancial with a double “n”. Documents or emails using official-looking branding with a different company name deserve a second look. If something seems suspicious, write to care@stucred.com or info@kreon.in before responding, and report any money lost to the cyber helpline 1930.

FAQs

Q1. What is the StuCred customer care number?

StuCred’s customer care number is 080-4357-0129.

Q2. What are StuCred customer care timings?

The helpline works from 8 am to 7 pm on weekdays, except public holidays.

Q3. What is the StuCred customer care email ID?

You can email care@stucred.com for support.

Q4. Who is the StuCred grievance officer?

Niharika Goyal is the Nodal Grievance Redressal Officer, reachable at nodalgrievanceofficer@stucred.com or +91 95009 62163.

Q5. How do I escalate a StuCred complaint?

Go from care@stucred.com to careteamlead@stucred.com, then to nodalgrievanceofficer@stucred.com, and finally to the RBI Ombudsman.

Q6. How long does StuCred take to resolve complaints?

Customer care aims for 7 working days, the Customer Care Head for 7 to 14, and the Nodal Officer for 14 to 30 working days.

Q7. Who lends money on StuCred?

Loans are processed by Kreon Finnancial Services Limited, an RBI-registered NBFC.

Q8. How do I fix a credit report error from a StuCred loan?

Email creditreports@kreon.in with your registered number, loan details and a screenshot of the incorrect entry.

Q9. How do I change my registered phone number on StuCred?

Email care@stucred.com with your new details and your previously registered phone number.

Q10. Where is StuCred’s office located?

StuCred’s parent company, Kreon Finnancial Services, is registered at No. 26, 22nd Street, Rathinam Nagar, Thiruvanmiyur, Chennai 600041.